Real Time Alerts

Instant notifications when documents fail, partners reject, or flows stall.

If you only discover EDI issues when a customer calls, you’re already behind. Real Time Alerts surfaces failures as they happen — so your team can resolve problems before orders, despatch or invoicing are impacted.

The problem it solves

EDI failures don’t always look like failures. They look like silence.

• a PO arrives but fails validation

• a dispatch advice is sent but never acknowledged

• an invoice is rejected and payment is delayed

• a partner connection times out overnight

• a queue backs up and nobody notices until morning

Real Time Alerts turns silent failure into an actionable notification.

What Real Time Alerts does

Alert on the events that matter

Get notified for key incidents such as:

• failed sends/receives

• rejected documents

• missing acknowledgements

• mapping or validation errors

• connection failures and retries

• delays, backlog and unusual volumes (where configured)

Route alerts to the right people

Send the right signals to the right teams — finance for invoice issues, ops for despatch, support for partner connectivity — without spamming everyone.

Reduce mean time to resolution

Alerts include useful context so you’re not hunting through logs: partner, document type, timestamps, error summary, and trace references.

Stay proactive, not reactive

Catch problems early, prevent repeat issues, and avoid fire-fighting during peak trading hours.

How it works

1) Define what “urgent” means
Choose the events and thresholds that should trigger alerts.

2) Decide where alerts go
Notify teams through the channels you already use (email, webhooks, internal workflows).

3) Respond with context
Each alert links back to the document trail so you can quickly diagnose the cause.

4) Track resolution
Monitor whether the issue cleared, was retried successfully, or needs intervention.

Key benefits

• Fewer operational surprises: know about issues as they happen

• Better customer experience: prevent delays that impact fulfilment

• Protect cash flow: catch rejected invoices and missing acks early

• Less time in logs: alerts include the information you need

• Cleaner handoffs: send the right alerts to finance, ops, IT or support

Best-fit use cases

• High-volume order processing where failures can cascade quickly

• Time-sensitive despatch workflows and delivery SLAs

• Invoice flows where rejects delay payment

• Multi-partner environments with varied rules and response types

• Lean teams who need automation to stay ahead of issues

FAQ

What can we alert on?
Typical triggers include failed documents, partner rejects, missing acknowledgements, validation errors, connection failures, retries, and stalled flows.

Can alerts go to different teams?
Yes — alerts can be routed based on partner, document type, severity, or workflow, so the right people get notified.

Will it spam us with noise?
It doesn’t have to. Alerts are designed to be configurable so you can focus on exceptions that require action, not every routine event.

Can alerts integrate with our internal systems?
Yes — webhooks and workflow options allow you to push alerts into chat, ticketing, or monitoring systems depending on how you operate.