Order Forwarding

Automatically route orders to the right team, site or supplier — without manual handling.

Orders often need to go somewhere other than the system that received them: a warehouse, a 3PL, a dropship supplier, or a regional fulfilment team. Order Forwarding routes incoming orders to the right destination using clear rules, so fulfilment moves faster and errors drop.

The problem it solves

When order routing is manual, it becomes a bottleneck:

• POs land in one inbox then get forwarded by email

• teams pick the wrong fulfilment site

• dropship orders go to the wrong supplier

• order splits are handled inconsistently

• delays happen because someone “didn’t see it”

Order Forwarding keeps routing automatic, consistent and traceable.

What Order Forwarding does

Route orders based on rules

Forward orders automatically using criteria such as:

• trading partner

• delivery location / region

• product range or supplier mapping

• order type, channel, or priority flags

• warehouse availability or operational rules (where configured)

Support suppliers, warehouses and 3PLs

Send orders to the right destination in the format and delivery method they require.

Reduce fulfilment delays

Orders move immediately to the team that can act, without waiting on manual handoffs.

Keep everything traceable

Every forward action is logged with timestamps and references so you can prove where the order went and when.

How it works

1) Receive an order
A PO arrives through your normal trading partner connection.

2) Apply routing rules
XEDI evaluates rules to determine the correct destination.

3) Forward automatically
The order is delivered to the supplier/warehouse/3PL via the required channel (EDI, API, SFTP, email workflows, etc. depending on setup).

4) Track and confirm outcomes
Monitor delivery status, acknowledgements and exceptions in one place.

Key benefits

• Faster fulfilment: reduce delays caused by manual routing

• Fewer mistakes: consistent rules reduce wrong-site handling

• Better scalability: handle more partners and volume without extra admin

• Clear accountability: trace where orders were forwarded

• Improved customer experience: smoother delivery performance and fewer errors

Best-fit use cases

• Dropship and multi-supplier fulfilment models

• Multi-warehouse operations (UK + EU sites, regional hubs, etc.)

• 3PL-managed fulfilment where orders must be routed externally

• Businesses splitting orders by product category or supplier

• Teams managing high order volume with limited admin resource

FAQ

Can routing be based on delivery postcode or region?
Yes — Order Forwarding can route using delivery location rules (depending on how the address data is provided in the order).

Can we forward orders to multiple destinations?
Yes — if your workflow requires splitting orders by supplier, warehouse or product group, routing can support that pattern.

Do we still have visibility once the order is forwarded?
Yes — forwarded orders remain traceable with status, timestamps and references.

Does Order Forwarding work with dropship suppliers?
Yes — it’s ideal for dropship flows where orders need to be routed to the correct supplier automatically.